BOOKING CONDITIONS
Last updated: 17th November 2025
These Booking Conditions outline the terms that apply when reserving REVIVA for retreats, workshops, or private group stays. All bookings are subject to written confirmation from REVIVA. The details below include placeholder text and example structures that can be updated once final policies are set.
1. Making a Booking
All bookings begin with an enquiry submitted through our website or by email. Once availability is confirmed, REVIVA will issue a provisional proposal outlining dates, services, and an estimated cost.
Your booking becomes firm once the required deposit has been received and written confirmation has been provided.
(Placeholder: Insert process notes, e.g. “Provisional bookings are held for X days before deposit is required.”)
2. Deposits and Payments
A non-refundable deposit of [insert percentage or flat amount] is required to secure your booking. The remaining balance is due [insert number of weeks] before arrival.
If the balance is not received on time, REVIVA reserves the right to cancel the booking and retain the deposit.
We accept payment by [insert payment methods, e.g. bank transfer, card, Stripe].
3. Cancellation by the Organiser
Cancellations must be made in writing. The following outline is placeholder text and can be adapted once your policy is set:
Cancellations more than [insert] weeks before arrival: deposit retained.
Cancellations between [insert] and [insert] weeks before arrival: [insert percent] of the total cost payable.
Cancellations within [insert] weeks of arrival: full balance payable.
Credits or date transfers may be offered at REVIVA’s discretion but are not guaranteed.
4. Cancellation by REVIVA
If REVIVA must cancel due to circumstances beyond our control or essential operational issues, we will offer either:
alternative dates of similar value, or
a full refund of all payments made.
REVIVA is not liable for travel costs, loss of income, or other associated expenses.
5. Guest Numbers and Room Allocation
Final guest numbers must be confirmed by [insert timeframe] before arrival. Charges may be adjusted if the number of guests changes.
Room allocation will be agreed in advance. Only registered guests are permitted to stay overnight at the property.
6. Use of Facilities
All facilities, including studios, pool, gym, and communal areas, are for the exclusive use of your group during your stay.
Certain facilities, classes, or spa services may require advance booking or incur additional fees.
(Placeholder: Insert details once set.)
7. Conduct, Damage, and Care of the Property
Organisers are responsible for the behaviour of their group. Guests must treat the property, furnishings, and equipment with respect.
Any damage or loss caused during the stay may result in additional charges. A security deposit of [insert amount or percentage] may be required before arrival.
8. Health, Safety, and Insurance
Guests participate in all activities, workouts, excursions, and workshops at their own risk. Organisers are responsible for ensuring they and their participants have appropriate travel, health, and personal insurance.
REVIVA does not accept liability for injury, loss, or damage except where required by law.
9. Check-In and Check-Out
Check-in is from [insert time] and check-out is by [insert time].
Early arrivals or late departures may be available on request.
10. Meals, Catering, and Dietary Requirements
Menus and catering arrangements must be finalised [insert timeframe] before arrival.
We aim to accommodate dietary needs, provided these are communicated in advance.
Additional charges may apply for specialist menus or premium ingredients.
11. Activities and Excursions
Activities arranged through REVIVA or third-party providers may require advance booking and full payment before arrival. Cancellation terms will depend on the individual provider’s policy.
12. Force Majeure
REVIVA is not responsible for cancellations or changes caused by events outside our control including extreme weather, natural disasters, government restrictions, strikes, or pandemics.
13. Changes to These Conditions
REVIVA may update these Booking Conditions from time to time. The latest version will always be available on this page, with the date of the most recent update shown above.
Contact Us
For questions about your booking or these terms, contact: info@reviva.com